Arsyk Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at arsykmedia.com, use our services, or communicate with us through any channel.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
Information You Provide Directly
When you contact us through our website, WhatsApp, or other channels, we may collect:
- Your full name
- Email address
- Phone number
- Business name and industry
- Details about your project or service inquiry
- Any other information you choose to share in messages or forms
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and language preference
- Device type and operating system
- Pages visited, time spent on each page, and navigation paths
- Referring URL (the page that directed you to our site)
- Date and time of your visit
2. How We Use Your Information
We use the information we collect for the following purposes:
- Respond to inquiries — When you reach out via our contact form, WhatsApp, or email, we use your contact details to respond and follow up on your inquiry.
- Provide services — If you become a client, we use your information to deliver the digital marketing, development, and automation services outlined in your agreement.
- Improve our website — Analytics data helps us understand how visitors interact with our site so we can improve the user experience, content, and performance.
- Send relevant communications — With your consent, we may send updates about our services, case studies, or industry insights. You can opt out at any time.
- Comply with legal obligations — We may process data as required by UAE law or to protect our legal rights.
3. Data Storage and Security
We take the security of your personal data seriously. Your information is stored using industry-standard security measures, including:
- Encrypted data transmission via HTTPS/TLS across our website and all integrations
- Secure cloud infrastructure with access controls and regular security updates
- Limited access to personal data, restricted to team members who need it to perform their roles
- Regular review of our security practices and third-party service configurations
While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the highest practical standard.
4. Cookies and Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.
Types of Cookies We Use
- Essential cookies — Required for the website to function properly. These cannot be disabled.
- Analytics cookies — Help us understand how visitors use our website, which pages are most popular, and where users drop off. This data is aggregated and anonymised where possible.
- Preference cookies — Remember your settings and preferences for a better experience on return visits.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
5. Third-Party Services
We use trusted third-party services to operate our business and deliver our services. These providers may have access to your personal data only as necessary to perform their functions:
- Supabase — Database and authentication infrastructure. Data is stored securely with encryption at rest and in transit. Supabase Privacy Policy
- Vercel — Website hosting and deployment. Vercel Privacy Policy
- WhatsApp (Meta) — Client communication channel. Messages sent via WhatsApp are subject to WhatsApp's Privacy Policy
- Instagram (Meta) — Social media presence and client interaction. Subject to Instagram's Privacy Policy
- Google Fonts — Web font delivery. Google may collect usage data per their Privacy Policy
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
6. UAE Data Protection Compliance
Arsyk Media operates from Dubai, United Arab Emirates, and is committed to complying with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations.
In accordance with the PDPL:
- We process personal data only for legitimate business purposes as described in this policy
- We collect only the minimum amount of personal data necessary for the stated purposes
- We implement appropriate technical and organisational measures to protect your data
- We do not transfer personal data outside the UAE unless adequate protections are in place as required by the PDPL
- We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law
7. Your Rights
Under UAE data protection law, you have the following rights regarding your personal data:
- Right of access — You may request a copy of the personal data we hold about you.
- Right to correction — You may request that we correct any inaccurate or incomplete personal data.
- Right to deletion — You may request that we delete your personal data, subject to our legal obligations and legitimate business needs.
- Right to restrict processing — You may request that we limit how we use your data in certain circumstances.
- Right to withdraw consent — Where we process data based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to your request within 30 days.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you can reach us at:
- Email: hello@arsykmedia.com
- WhatsApp: +971 50 679 5300
We are committed to resolving any privacy-related concerns promptly and transparently.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.